WHO WE ARE

We are Hexdevices.

Link to our website: www.hexdevices.com
KvK: 77548442
BTW: NL003206005B36
Address: 3117VA, Schiedam, Netherlands

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

Information you provide to us:

We collect data such as your email address, name, billing address, and home address. This information is necessary for delivering products/services and enhancing your experience with us. We retain this information for activities like commenting on the website.

Information automatically collected:

We gather data automatically through cookies and session tools, including your shopping cart information, IP address, and browsing history, to improve your experience.

Publicly available information:

We may also gather publicly available information about you.

We use your Personal Data to:

• Provide services to you, including registering your account and communicating with you about products and services.
• Enhance your customer experience.
• Fulfill legal or contractual obligations.

We process your Personal Data based on legitimate grounds and/or with your consent.

Third parties we share data with:

We do not share your Personal Data with strangers. However, we may share it with trusted partners to provide services or enhance your experience. We disclose Personal Data to third parties or public officials only when legally obligated.

CHILDREN

We do not knowingly collect information from children or target them with our services.

COMMENTS

When visitors leave comments on the site, we collect data including the visitor’s IP address and browser user agent string for spam detection. We may provide an anonymized string created from the email address to the Gravatar service. Your profile picture may be visible to the public with your comment.

MEDIA

We use YouTube and Vimeo plugins. Please refer to their privacy policies for more information.

https://support.google.com/youtube/answer/10364219?hl=en 

https://vimeo.com/privacy 

CONTACT FORMS

Our contact form captures personal data for customer service purposes, but not for marketing.

COOKIES

We use cookies for analysis, website administration, and to personalize and enhance your experience. You can control or delete cookies via your browser settings.

ANALYTICS

We use Google Analytics and Jetpack to measure website traffic.

https://support.google.com/analytics/answer/6004245 

https://jetpack.com/support/privacy/

DATA PROTECTION PRINCIPLES

We promise to follow data protection principles, including lawful processing, limited purpose, minimal data, limited storage, accuracy, integrity, and confidentiality.

YOUR RIGHTS

You have rights including access, rectification, erasure, restriction, objection, portability, and the right to lodge a complaint. You can withdraw consent where applicable.

HOW WE PROTECT YOUR DATA

We use secure protocols and monitor systems for vulnerabilities and attacks. We will notify authorities and affected individuals of data breaches.

CONTACT INFORMATION

Supervisory Authority

CHANGES TO THIS PRIVACY POLICY

We reserve the right to make changes to this Privacy Policy.

Last modified: 29-05-2024.

Supported Products

All our currently supported modules come with a 5-year warranty from the date of purchase, covering only the electronic components. The warranty does not extend to damages on the front panel, casing, knobs, electromechanical parts like potentiometers, connectors, and minijack sockets. These damages can be repaired by Hexdevices upon request for an additional cost.

Unsupported Products

Discontinued and DIY products are not covered by the warranty. However, our service and repair department will be glad to assist you. Please note that in this case, the customer is responsible for both the repair and shipping costs to and from the Hexdevices Service Department.

Shipping Damages

Any product damaged during shipping is covered, provided that you report the damage within 4 days of receiving the shipment. The shipping costs for such damaged devices are covered by Hexdevices.

For more information, please contact us via the contact form.

Manuals

We frequently update our user and assembly manuals to enhance your understanding. Differences may exist between the version of the manual you possess and the current versions available for free download on our website. To avoid misunderstandings, please keep yourself updated when necessary.

Please Note!

The images on the website may vary slightly from the actual modules. We continually strive to improve the quality of our products, resulting in minor differences between old and new module versions.

Compliance

Since 2022, all our module PCBs feature a Lead-Free HASL surface finish. The solder and components we use are RoHS compliant. However, in some cases, not all of our components may be 100% RoHS compliant. Some of our products are also CE and FCC approved. To recycle your device, please follow your country’s recycling guidelines for electronic devices.

Returns

If you are not completely satisfied with your purchase, we are here to assist you. Our products can be returned within 30 days from the date of purchase. You can either exchange a new product for the one you purchased or request a refund. Before returning a product, please ensure the following:

• The product was purchased within the last 30 days.
• The product is unused and undamaged.

Please contact us through the contact form before sending the product.

Shipping charges

Shipping charges associated with returning a product are non-refundable. You are responsible for covering the shipping costs and assume the risk of loss or damage to the product during shipping, both when sending it to Hexdevices and when receiving a replacement.

General information